If your deposit has not yet appeared in your trading account, don't worry. In most cases, the issue can be resolved after a few checks.
Before contacting Support
Please confirm the following:
- The estimated processing time has already passed.
- You completed the payment successfully.
- The payment amount meets the required deposit limits.
- You followed the payment instructions shown in the Client Portal.
- You deposited using your own payment account.
Common reasons for delayed deposits
Your deposit may be delayed because:
- The payment provider is still processing the transaction.
- Additional blockchain confirmations are required (for cryptocurrency deposits).
- Incorrect payment information was entered.
- Temporary banking or payment provider maintenance is in progress.
- Additional verification is required.
Contact Support
If you have completed all of the above checks and your deposit has still not been credited, please contact our Support Team.
To help us investigate your transaction more quickly, please provide:
- Your account ID or registered email address
- Payment method used
- Deposit amount
- Transaction ID, reference number, or blockchain transaction hash (if applicable)
- Proof of payment (such as a payment receipt or screenshot)