Verification documents include both proof of identity (POI) and proof of residence (POR) documents. Document verification can take up to 24 hours. If there’s no update after this time, please open a ticket in the support hub for assistance.
Some regions may require just one document to verify both POI and POR if it includes identification and residential information. To confirm, follow the process in your Client Portal.
Document Requirements
You choose your country and type of document when you upload your documents. Documents that do not meet set requirements may be rejected, delaying verification.
For Proof of Identity (POI)
To verify your identity, you must provide certain documents that meet our requirements.
The POI document must meet these requirements:
- A photo of the client
- The client's full name must match the account holder's name.
- The client's date of birth (18 years or above).
- Both sides of the document if the document has more than 1 page.
- All four edges are visible.
- High-quality picture quality; not blurry and must be legible.
- Officially issued by the government.
POI document examples:
- International passport
- National identity card/document
- Driver’s license
- Other document
File type accepted:
(Document file size should not exceed 8MB)
- JPG
- JPGE
- PNG
- TIF
- TIFF
- PDF extension file
For Proof of Residence (POR)
The POR must be officially issued by a legitimate authority, certifying residence in the same country registered to the BABA Option account. This ensures a permanent residence status in the country chosen during account registration.
The POR document must display:
- The full name of the BABA Option account holder exactly matched the POI.
- The client's full name and address.
- The issue date.
- Date of issue (must have been issued within the past six months).
- All four edges are visible.
- Both sides of the document if the document has more than 1 page.
- High-quality picture quality; not blurry and must be legible.
POR document examples:
- Utility bill (electricity, water, gas, internet, landline telephone)
- Recent bank statement
- Credit card statement
- Residence permit
- Residence certificate
- Local tax bill
- Tax return
- Any government issued document
- Passport, ID card, or driver's license(if showing address)
File type accepted:
(Document file size should not exceed 8MB)
- JPG
- JPGE
- PNG
- TIF
- TIFF
- PDF extension file