If you have a balance but cannot place a trade, it usually means your funds are not in your Main Currency.
At BABA Option, only the Main Currency can be used for trading.
How the account works
Your account consists of:
One trading account
Multiple Pocket Accounts (by currency)
Pocket Accounts are used to store funds while the Main Currency determines which funds are used for trading. Please refer to what is a pocket account for more details
The most common reason trading is not available
Example
Main Currency: USDT
USDT Pocket Balance: 0
JPY Pocket Balance: ¥5,000
Total Balance: Shown
Free Margin: 0
Even though you have funds in JPY, trading is not available because your Main Currency (USDT) has no balance.
How to enable trading
You can fix this in one of the following ways:
Option 1: Use an existing balance
Go to the Trading Screen
Click on a Pocket Account that has funds (e.g. JPY)
That currency becomes your Main Currency
Trading becomes available immediately
Option 2: Deposit into your current Main Currency
Keep your Main Currency unchanged
Deposit funds in the same currency
Trading becomes available once the balance is reflected
Important notes
Changing the Main Currency does not convert funds
Pocket Account balances remain unchanged
Only the selected Main Currency is used for trading