Cryptocurrency allows you to deposit digital assets by sending funds to the unique deposit address generated in your Client Portal.
Each deposit request generates the deposit information required for that transaction. Once your cryptocurrency transaction has been confirmed on the blockchain and verified by our system, the funds will be credited to your selected trading account.
Supported Cryptocurrencies
The following cryptocurrencies are currently supported:
- USDT
- USDC
- BTC
- ETH
- XRP
The available blockchain network(s) may vary depending on the selected cryptocurrency.
How do I deposit using Cryptocurrency?
- Log in to your Client Portal.
- Go to Funds → Deposit.
- Select your preferred cryptocurrency.
- Select the trading account you wish to fund.
- Confirm the deposit currency.
- Select the blockchain network (if applicable).
- Enter the amount you wish to deposit.
- Review your deposit details.
- Click Next.
- Review your Deposit Information.
- Click Create Wallet to generate the deposit address for your current deposit request.
- Copy the deposit address or scan the QR code.
- Send the requested cryptocurrency from your external wallet or exchange to the generated deposit address.
- Wait for the required blockchain confirmations.
- Once your transaction has been confirmed and verified, the funds will be credited to your trading account.
Processing Time
Cryptocurrency deposits are processed after the required blockchain confirmations have been completed.
The processing time depends on the selected cryptocurrency, blockchain network, and current network conditions.
Important Information
To ensure your deposit is processed successfully, please follow the guidelines below.
Always create a new deposit request before sending cryptocurrency.
Before sending cryptocurrency, always create a new deposit request through your Client Portal.
Each deposit request generates the deposit information required for that specific transaction.
Sending cryptocurrency without first creating a deposit request may delay the processing of your deposit.
Always use the deposit address generated for your current deposit request.
The deposit address generated for your current deposit request may be different from one used previously.
Before sending cryptocurrency, always verify the deposit address displayed in your Client Portal.
Do not send cryptocurrency to a deposit address from a previous transaction unless it is displayed for your current deposit request.
Use the correct cryptocurrency.
Only send the cryptocurrency that matches the generated deposit address.
Sending any other cryptocurrency may result in the permanent loss of your funds.
Select the correct blockchain network.
Some cryptocurrencies are available on multiple blockchain networks.
Please ensure that the sending network exactly matches the network shown in your Client Portal.
Transfers made using an unsupported network cannot be recovered.
Wait for blockchain confirmations.
Your deposit will be credited after the required number of blockchain confirmations has been completed.
Confirmation times vary depending on network conditions.
Keep your transaction details.
Please keep your Transaction Hash (TXID) until your deposit has been successfully credited.
If additional verification is required, we may request your transaction details.
Common Questions
Which cryptocurrencies are supported?
Currently, we support:
- USDT
- USDC
- BTC
- ETH
- XRP
The list of supported cryptocurrencies may change without prior notice.
Why do I need to click "Create Wallet"?
Before sending cryptocurrency, you must click Create Wallet to generate the deposit address for your current deposit request.
The generated deposit address is used to identify and process your deposit.
Always create a new deposit request before transferring cryptocurrency.
Can I use a deposit address from a previous transaction?
No.
Always create a new deposit request and use the deposit address generated for that request.
The deposit address may change between deposit requests.
Sending cryptocurrency to a previously used deposit address may delay the processing of your deposit while the transaction is manually verified.
What is a deposit address?
A deposit address is the unique cryptocurrency wallet address generated for your current deposit request.
Always send cryptocurrency only to the deposit address displayed in your Client Portal.
What is a blockchain confirmation?
A blockchain confirmation is the verification process performed by the blockchain network after a transaction has been broadcast.
Your deposit will be credited once the required number of confirmations has been received.
What is a Transaction Hash (TXID)?
A Transaction Hash (TXID) is the unique identifier assigned to every blockchain transaction.
If you contact Support regarding a cryptocurrency deposit, you may be asked to provide your TXID.
My cryptocurrency deposit has not been credited.
Before contacting Support, please ensure that:
- You created a deposit request before sending cryptocurrency.
- You used the deposit address generated for your current deposit request.
- You sent the correct cryptocurrency.
- You selected the correct blockchain network.
- Your transaction has received the required blockchain confirmations.
If your deposit has still not been credited, please contact our Support team and provide:
- Your account ID or registered email address
- Cryptocurrency
- Deposit amount
- Transaction Hash (TXID)